great special edition of Business week March 2,2009. Focus of the articles is how the smart companies are making sure their customers are satisfied and loyal...even as they are going through economic trumoilInteresting case studies too. Check it out !
copy this link and paste into your browser address.
http://www.businessweek.com/magazine/toc/09_09/B4121customer_service.htm?chan=magazine+channel_top+stories
rick
Tuesday, March 3, 2009
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